1. Diagnosis the origin of the problem: Fasterize or origin
The explanations for diagnosing a problem are detailed in a dedicated article .
The preferred diagnostic method is the use of the chrome extension.
It is possible to submit a problem report via this form . The ticket will then be processed by a member of the technical team.
2. View the status of Fasterize
Fasterize publishes the status of the platform at http://status.fasterize.com/.
Any incident is announced on the platform.
In case of problems, our on-call team is working 24 hours a day.
3. Shut down the engine Fasterize
It is possible to shut down the Fasterize optimisation and clear the Fasterize cache from the admin console: https://console.fasterize.com.
More information is available here.
4. Contact the on-call team.
Fasterize provides a non-working hours (19h-9h) for problems requiring immediate intervention.
The on-call service was communicated to you when you activated your service, if your subscription includes this option.
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